Please follow the following instructions to identify and resolve your charging issue.

1. Ensure that the type of charger you are using is suitable for your device.

In order to quickly charge the device, both the connected charger and device need to support the same charging technology. For example, to quickly charge the Samsung Galaxy S8, a Qualcomm Quick Charge charger is required

2. Distinguish between total wattage and maximum wattage.

When using a multi port charger, please carefully review the specifications to distinguish between the total power and the maximum power that a single port can support. For example, the 60W dual port PowerPort Atom III has a 15W USB-A port and a 45W USB-C port.

3. Try another charging cable and a different socket.

The strap can be replaced by oneself, and different colors and styles of straps can be chosen to match according to different occasions and clothing.

When your watch is fully charged, its battery life depends on how frequently you use the watch. If you frequently check your watch or receive a large number of notifications, the screen will light up and the battery life will be shortened. Other factors that affect battery life include:

It has functions such as continuous blood oxygen detection, sleep monitoring, and continuous heart rate detection.

The motion tracking mode typically consumes more battery than regular use.

If you only use one earbud, make sure the other earbud is in the charging case.

2. Choose the earplugs that are most suitable for your ear size (including other included earplugs) and ensure that they provide good sealing.

3. Confirm that the audio output of the connected device is set to the corresponding headphone model and increase the volume of the device.

If using a calling application, please try making a phone call on your phone to see if it can solve the problem.

5. Connect another device and see if it plays normally in different environments.

1. Ensure that the headphones are worn correctly and sealed properly.

2. If using a calling application, please try making a phone call with your phone to see if it can solve the problem.

3. Connect other devices and see if they play normally in different environments.

Please try the following troubleshooting steps:

-Use the default phone call on another phone and see if there is any difference.

-Reset the headphones and see if the problem still persists.

If it still cannot be resolved, please contact our after-sales customer service.

Please try the following methods:

If the earphones cannot be charged

1. Use a dry cloth and alcohol disinfectant to clean the charging contacts on the earphones and charging case, ensuring that the contacts are clean and dry.

After correctly placing the earphones into the charging compartment, you can check if the earphones are charging properly by flashing the LED indicator light on the charging compartment.

3. Charge the earphones and charging case

4. If the charging compartment light is not on, check if the power supply is normal, if the cable is plugged in properly, and try replacing the charger and charging cable

5. Reset your headphones. If the above methods still fail to charge, please put the earphones back into the charging compartment, close the cover for 6 seconds, and then try opening the cover again.

Please follow the steps below:;

Connect the earphones to the phone

-Open the AWEI user app and click on "Add Device";

-Then select the headphones, and the headphone name will pop up for you to connect.

-If there is no pop-up screen, please click "Manual Settings"

-Then you will see a list of headphone names on the homepage - click on 'Connect';

1. Please purchase from our authorized partners.

We can search for authorized retailers and distributors on our website. If you purchase from a third-party seller, you can check in the "Brand Authorization" section on our official website< br/>

If you are purchasing offline, please check the security code on the packaging.

This code can be used to verify anti-counterfeiting codes on our website to ensure authenticity. Please note that the security code is only printed on offline products and is not applicable to all countries/regions< br/>

If you are unable to verify your product through the anti-counterfeiting code, it does not necessarily mean that the product is counterfeit.

We promise that all products purchased through our authorized retailers and distributors are genuine.

If there are indeed any issues with your product, we will provide you with a worry free warranty. Just make sure to purchase directly from us or our authorized dealers to qualify for warranty claims.

1. Use headphones regularly to avoid excessive discharge, which can damage the lifespan of the headphone battery. We recommend using headphones at least once a month.

2. Please charge the earphones after use. To extend the lifespan of the battery, it is recommended not to wait until the remaining charge is 20% or less before charging.

3.  Please open the charging case cover at least once a month to ensure that the earphones are still functioning properly, and charge the charging case at least once a month.

4. Regularly clean the charging pins on the earphones and charging case.

5. Keep the earplugs clean and regularly clean the metal mesh filter under the rubber earplugs with a small amount of alcohol.

If the headphones come into contact with liquid, please use a hair dryer to dry the outer shell.

During the call, the earphones will automatically switch to normal mode so that you can receive real-time voice feedback< br/>

We offer earplugs in different sizes, and we believe you will find the right size. You can also refer to the following steps to find the most secure and comfortable wearing method:

1. Check the L/R logo on the back of the earbuds to ensure that they are worn correctly on both ears.

2. Choose the earplugs that are most suitable for your ear canal and replace them.

3. Twist the headphones and find the most comfortable position